shipping & return policy

Effective Date: 18.06.2023

Shipping Policy:

a. Shipping Destinations:

We offer shipping services to addresses within Switzerland and worldwide.

b. Shipping Methods:

We utilize reputable shipping carriers to deliver your orders, ensuring reliable and timely delivery.

c. Processing Time:

Orders are typically processed within 90 business days after payment verification, excluding weekends and holidays.

d. Shipping Time:

The estimated shipping time will vary based on the shipping destination and chosen shipping method. Please refer to our website for specific shipping timeframes.

e. Shipping Costs:

Shipping costs will be calculated based on the weight, dimensions, and destination of the package. The total shipping cost will be displayed during the checkout process.

  1. Customs and Duties: a. International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries. These charges are not included in the total order amount and are the responsibility of the recipient.

  2. Return Policy: a. Eligibility: We accept returns for eligible items within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. b. Return Process: i. Contact Customer Support: Prior to returning the item, please contact our customer support team to initiate the return process and obtain a return authorization. ii. Packaging: Ensure the item is securely packaged to prevent damage during transit. iii. Return Shipping: The customer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item or damaged item received). iv. Refund or Exchange: Once the returned item is received and inspected, we will process a refund to the original payment method or offer an exchange, as per your preference and the availability of the item. c. Non-Returnable Items: The following items are non-returnable: i. Items marked as final sale or clearance. ii. Personalized or customized items. iii. Intimate or sanitary goods (e.g., underwear, swimwear) for hygiene reasons. d. Refund Processing Time: The time taken for the refund to be processed and credited may vary depending on your payment provider. Please allow for a reasonable processing period.

  3. Damaged or Defective Items: a. In the event that you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions on returning the item and offer a replacement or refund, including any associated shipping costs.

  4. Contact Us: a. If you have any questions, concerns, or inquiries regarding our Shipping and Return Policy, please contact our customer support team using the provided contact information.